WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier
may be managing our inventory and will be responsible for shipping
your products.
Shipping Fees
We offer shipping at the following rates:
Shipping Method: POSTNL
Shipping Fee: €15.00
Shipping Method: DHL
Shipping Fee: €20.00
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
Free shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://flowerdalewines.com/refund_returns/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
– Email: contact@flowerdalewines.com
Last updated October 24, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if
you are not completely satisfied with your purchase for any reason, you may return it to
us for a full refund or an exchange. Please see below for more information on our
return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at contact@flowerdalewines.com to
obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:
TBFB b.v.
Attn: Returns
Willem de Zwijgerlaan 13
2082 BA Santpoort-Zuid
Netherlands
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process
your return or exchange. Please allow at least 14 days from the receipt of
your item to process your return or exchange. We will notify you by email when your
return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@flowerdalewines.com
